Privacy Policy - Islington Man with Van

At Islington Man with Van, we are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care and responsibility. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services.

Information We Collect

To provide you with the best possible service, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and address.
Service Details: Information about the services you require, including dates, times, and specifics of the items to be moved.
Payment Information: Credit card details or other payment methods necessary to process transactions.
Communication Data: Records of your interactions with our customer service team.

How We Use Your Information

Your information is utilized in the following ways:

Service Provision: To arrange and manage the logistics of your move or transport services.
Billing and Payments: To process your payments and manage billing inquiries.
Customer Support: To address any questions, concerns, or requests you may have.
Marketing Communications: With your consent, to send you promotional materials and updates about our services.

Data Protection and Security

We employ a variety of security measures to ensure the safety of your personal information:

Encryption: All sensitive data is encrypted during transmission.
Access Controls: Only authorized personnel have access to your personal data.
Regular Audits: We conduct periodic security assessments to identify and mitigate potential vulnerabilities.
Secure Storage: Your data is stored securely on our servers, protected against unauthorized access.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our business and providing services to you.
Legal Requirements: When required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Your Rights and Choices

We respect your privacy rights and provide you with options regarding your personal data:

Access and Correction: You can request access to your personal information and ask for corrections if necessary.
Opt-Out: You have the right to opt-out of receiving marketing communications at any time.
Data Deletion: Upon request, we will delete your personal information from our records, subject to legal obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Necessary for the operation of our website and services.
Performance Cookies: Help us understand how visitors interact with our site by collecting and reporting information anonymously.
Functional Cookies: Remember your preferences and enhance your user experience.

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the context:

Performance of Contract: To provide and manage our services.
Legitimate Interests: For our business operations and improving our services.
Consent: When you provide explicit consent for specific uses of your data.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Your Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our data protection officer.